Choosing the right solar installer is just as important as deciding on the size and components of your new solar power system. A reputable installation company will be able to install a smoothly running system and provide excellent customer service in the coming months. Spending a little time researching your options will ensure you have an installation team that can address your questions and concerns over time while providing you with the best service possible.
Watch for Pushy Sales Tactics
A good solar installer will help you choose a system that is right for your home. Anytime a company gives you a price quote that expires within a day, they are simply trying to sell a product rather than assessing your personal needs as a client.
Reliable companies will discuss your energy use, the size of your home, and how much energy you want to come from your solar system before recommending a product.
Easy Access to Staff
A reputable, reliable company is one that answers your questions within a reasonable time frame and that takes your concerns seriously. Calls should be answered or returned promptly, and emails should be returned within twenty-four hours. Good communication is key throughout the process of buying and installing a solar panel system.
Solar power systems are an investment, and should be treated as such. You should receive paperwork documenting warranties on both the installation and the products you purchase, as well as documentation that provides you with product specifications, installation pricing, and product pricing.
During the Installation
A good installation team will work with you personally during the installation process. The team should set up a time and date to review the placement of your new solar panels and to discuss the components of the system before beginning the installation. The installer should also be able to keep appointments, and call ahead to keep you updated if they are running behind schedule.
Long Term Customer Service
Make sure that you understand the warranties on your solar system before committing to an installer. For example, will you have any out of pocket costs for returning a damaged solar panel? Some companies also require annual inspections be completed to maintain the warranty. Annual inspections are a good idea, but companies that void warranties because of a missed yearly check aren’t considered a good option. The installation company should be able to explain the warranties in detail. If they can’t, you should consider shopping elsewhere.
The company should also complete a follow up appointment to ensure the system is working and to ask about your satisfaction with the services provided. During your initial interview with an installer, ask what policies are on long term customer care to assist you in finding a company you can rely on for many years to come.
This article was written by the team at Infinite Energy. Experts who’ve fitted thousands of solar panels in Perth. Given them a call today on 1300 074 669 or visit their showroom at 49 Labouchere Road, South Perth, Western Australia, 6151.