Working as a healthcare manager can be a rewarding job, but it also comes with its stressful moments. There is often a lot to do, and a single healthcare manager cannot do it all themselves. The task of delegating responsibilities within the office is an important one. The manager must be able to decide what tasks can be delegated and who will be the proper employee to get the job done. Within the healthcare industry, an additional stress of protecting patient privacy is also present in the decision whenever you need to delegate a task. Here are three tips a healthcare manager will need to help them through the delegation process.
Evaluate the Delegation
The most important task for a manager is to properly evaluate the task at hand to see if it can be delegated to another member of the staff, and if it is specialized task, which employee has the skill set to successfully complete the task. For some tasks, this can be an easy decision. More important tasks may need to be thought out and the potential employee to take on the task may need to be approached before a final decision is made. It may seem a bit like an interview process, but if the task is extremely important, the evaluation process is essential to find the right person.
Many times with delegating certain responsibilities, a manager may not fully explain the potential consequences of not completing the task properly or on time. It is important to provide all of this information to the person you are delegating the task to. If serious consequences such as a breach in security can happen, ultimately leading that employee into a place where their job is on the line, this should be made clear before the task is delegated and accepted. Even if the consequences are small, it is important to discuss this and give the employee the option to decline the task at hand.
Another trap that healthcare managers often fall into is the act of not being open and transparent when it comes to delegation. Often the manager may delegate the job to another staff member, but that member is not recognized for the work that is eventually done. A good manager will not only let their staff know that delegation of tasks is taking place in the office, but to recognize good work when a delegated task is completed well. Transparency is also necessary with an potential consequences that may appear if the task is not done the proper way. All of this information should be available to the employee taking on the task as well as higher management that will need to know how you are running your office.
Delegation for a healthcare manager does not mean you are giving up any power or control that you may have given your title. The art of delegation can be a delicate process, but it also shows employees and your boss that you know what it takes to get the job done, even if you are not the one who is tasked to do it. Delegation is a solid tool for any business that can lead to stronger employees and a more efficient workplace.
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Diane Green works as a healthcare administrator and contributed to the Top 10 Best Online Healthcare MBA Degree Programs for individuals seeking to obtain the best degree available through online educational programs.