What To Expect When Your Expecting…a Plumber!
When you own a home, it will at some point be necessary to hire a plumber. Plumbers offer services such as cleaning drains, fixing backed up sewer systems, or replacing water heaters. Plumbing problems don’t keep to regular business hours so many plumbers are available 24/7 to ensure that they are available when you need them. But when you hire a plumber, there are certain things you should expect. These are things you may want to make known on your original phone call to ensure that there are not awkward moments after the work is done.
Communication And Service
You should expect the same level of customer service from your plumber as you would expect from any other service you are paying for or product you are buying. A plumber should work hard to make a good impression and make sure that you are happy not only with the work that he or she does, but also the interaction that you have with them. Bringing someone into your home can make anyone nervous, and a good plumber will work to put your mind at ease while they are there working.
Make sure when you schedule an appointment with your plumber that you are clear on what is expected from you and what you expect from them. A basic total for charges should be explained to you up front, and any further charges should be discussed with you before work is done. Good communication is essential to ensuring that both parties are happy with the end result.
Short Windows For Appointments
Most people have been in the situation where they are asked to be home for a four-hour period just in case the repairman comes by. This can be a total waste or your day. A good plumber will give you a short window of time when they will be arriving at your home, and will call ahead to let you know they are coming. This gives you the chance to plan your day without waiting by the phone expecting your repairman to call or come over.
Warranties And Guarantees
When you hire a plumber, you should not only expect quality service, but you should expect that it be done right and that you don’t have future problems. If there is a problem in the future, the plumber should guarantee their work to the point that they will come and fix it again. Don’t pay for something that will break in a week – expect the best work from your plumber.
Hiring a plumber is similar to hiring any other type of professional. Do your research and communicate your expectations beforehand, and you will be satisfied with the process.
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Pacific Drain Services, a locally owned Portland Plumber service, and Robert King have joined forces to help the public take care of their plumbing and pipes this winter. The Cold can snap quick, dont forget to prepare your pipes accordingly!