It has always been important to know how to do your job efficiently, effectively and productively. There are now many different types of training that you can get to develop your skills, depending on what outcome you are looking for.
If you think that you need to improve your sales or customer service skills, there is always the potential to learn something new. The economy is currently struggling – as it has been for many years – so in order to support your business, you may want to take the extra steps in order to make sure that your employees are up to date with the latest sales techniques and skills. Customers may want to hold onto to their money more today than they would have a decade ago, so knowing how to approach a customer to make sure that you can meet their needs with products or services is very important.
It is even more important that managers attend regular courses to improve knowledge and skills. You need to maintain skills that may be important in your job, but it is also important to keep up to date with any new legislation that may affect your business, such as changes in maximum hours apprentices can work or the amount of training hours they should be doing both outside and inside working hours. Legislation could also relate to employees’ working rights, such as employees having the right to a break from working inside chillers every half hour. It is vital that a manager also knows how to treat their employees. A manager who has a very strict and robust approach in a company where employees are on low wages and are mostly part-time may be at risk of having a low staff retention rate, which is not good for a business as you want people who can work in a business for long periods of time so that they know the job inside and out. Staff turnover can be a huge worry for businesses so it is important that you know how to manage your employees.
For those just starting a business or even those who always aspire to do better, a personal development plan can help you to achieve new and loftier goals. This could involve doing more sales or management training, or just mean general aims such as wanting to know your own business will be making a small profit in eighteen months’ time. Personal development plans are something that all employers should give to employees to get the most out of each individual. This gives employees something new to achieve and can be good in many ways. Not only does this mean that they can improve on whichever targets are set – whether that be productivity aims, or efficiency aims – but it also helps to give them a new challenge and may prevent them from becoming bored with their job or looking elsewhere for a new challenge.
Adam White is looking into getting some sales training from AER Sales Training.